Belfast area

Health and Social Care logo

Directory of services to help improve mental health and emotional wellbeing in the Belfast area.

Click on the service you require for a list of organisations that may be able to help:

Urgent help and support

Emergency services – 999 or 112 | Police, ambulance service, fire and rescue service, coastguard.

Lifeline – 0808 808 8000 | Deaf and hard of hearing –Textphone users can call Lifeline on 18001 0808 808 800
24 hour support for those in distress or despair.

Samaritans helpline – Freephone 116 123 | Listening ear to those in distress.
jo@samaritans.org | www.samaritans.org

Police (PSNI) – 101 will connect you to your local station.

GP out of hours services
• South and East Belfast – 028 9079 6220
• North and West Belfast – 028 9074 4447

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GP referral-only services

‘One Point of Referral’ – 028 9504 2920
Provides one point of entry for all new referrals to mental health services across Belfast. Services available through One Point of Referral include: Primary Mental Health Services, Short-term help for people with mild to moderate mental health problems.

Unscheduled Care
Provides mental health assessments to patients presenting to emergency departments or who are referred by their GP for an emergency mental health assessment.

Acute Mental Health Inpatient Service

Home Treatment Service

Home Treatment House (supported accommodation)

Acute Day Treatment Service

Community Mental Health Teams (CMHTs)

Crisis Assessment and Intervention Team (CAIT)
For those aged under 18.

Belfast Addiction Service (BHSCT)
Treatment and support for people aged 18 and over misusing alcohol and/or drugs. Addiction Services also include:
• Substitute Prescribing Team (SPT)
• Substance Misuse Liaison Nurses Service (SMLN)

Child and Adolescent Mental Health Service (CAMHS) and Drug and Alcohol Misuse Mental Health Service (DAMMHS)
Adolescent Team – 028 9504 0365
Children’s Team – 028 9063 2100
Provides specialist multi-professional support in the community for children and young people aged up to 17 years experiencing mental health problems. There are also specialist teams for family trauma, drug and alcohol misuse, eating disorders and intensive support and assessment in emergency departments/GP surgeries.

Drug and Alcohol Misuse Mental Health Service (DAMMHS)
Treatment and support for young people aged 17 and under misusing alcohol and/or drugs.

Belfast Trust also provides:
CAMHS Regional Inpatient Unit – referral to the Beechcroft Unit will be through the community CAMHS.
During office hours – 028 9063 8000

Community Mental Health Team for Older People
The Community Mental Health Team for Older People is a multi-disciplinary team. Its purpose is to provide assessment, intervention, education, advice and support to individuals over the age of 65 years who are experiencing a mental illness, and individuals of any age who are experiencing or have concerns about dementia. The team also provides carer education, advice and support. It operates an open referral system. – 028 9504 0346 (Mon–Fri, 9am–5pm)

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Suicide prevention / self-harm / self-help

Lifeline – 0808 808 8000 | Deaf and hard of hearing –Textphone users can call Lifeline on 18001 0808 808 8000
24 hour support for those in distress or despair.

Samaritans helpline – Freephone 116 123
Listening ear to those in distress.

Extern – 028 9033 0433

Crisis Helpline (freephone) 0800 085 4808
Family support, suicide prevention service and crisis response.

New Life Counselling – 028 9039 1630 or 028 9074 6184
Counselling support for individuals (aged four years upwards) and families on a range of issues.

Contact – 028 9074 4499
Confidential counselling on a wide range of issues.

The Rainbow Project – 028 9031 9030
Promoting the health and wellbeing of lesbian, gay, bisexual and transgender people, and their families.

LIGHTHOUSE – 028 9075 5070
Offers support and help for people affected by suicide and supports bereaved families.

Survivors of Suicide – 028 9046 0201
Provides peer support to those who have been affected by suicide.

Start 360 – 028 9043 5810
Information, guidance and advice for young people on issues such as drugs and alcohol, employment, offending behaviour, and emotional and mental health.

Falls Women’s Centre – 028 9032 7672
Supports women and their families through services including counselling.

East Belfast Independent Advice Centre – 028 9073 5690
Provides free, independent and confidential advice, including debt advice, advocacy and representation at tribunals.

MACS Supporting Children and Young People – 028 9031 3163
Works with children and young people (aged 11-25) who haven’t had a fair deal. They may be experiencing homelessness, substance abuse, self-harm, mental health issues, leaving care or they are generally at risk. Core services are supported housing, floating support, wellbeing support and participation.

PIPS Belfast – 028 9080 5850
Support to individuals and families who have been affected by suicide.

Bridge of Hope – 028 9022 1022 or 028 9543 8707
A department of Ashton Community Trust, providing mental health and wellbeing services. | www.thebridgeofhope.org

Suicide Awareness and Support Group – 028 9023 9967
Offers support and help for people affected by suicide or self-harm, supports bereaved families and provides suicide prevention training ASIST and Safetalk.

Trinity Community Counselling Service – 028 9020 0396 | Mental health and wellbeing counselling services.

Windsor Women’s Centre – 028 9023 5451
Provides a range of services to women and their families, including mental health support.

Lenadoon Community Counselling Service – 028 9060 0641
One-to-one therapeutic counselling for individuals experiencing emotional distress, and training in suicide intervention.

Charter for NI – 028 9045 9458
Striving to enable, equip and empower our community.

East Belfast Community Development Agency – 028 9045 1512
Provides resources, support and capacity building programmes for community groups.

East Belfast Community Counselling – 028 9046 0489
Provides accessible, confidential counselling in East Belfast.

Zest – Healing the Hurt – 028 7126 6999
Family outreach support for self-harm. | www.zestni.org

H.E.A.R.T. The Maureen Sheehan Centre – 028 9031 0346

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Mental health including eating distress and anxiety support

Inspire (formerly NIAMH) – 028 9032 8474
Local support, including housing schemes, home support, advocacy services, information services and education.
www.inspirewellbeing.org

Praxis Care – 028 9023 4555
Services for adults and children with a learning disability, mental ill health or acquired brain injury, and for older people, including people with dementia.

Mindwise – 028 9040 2323
Support for people recovering from mental illness. | www.mindwisenv.org

Threshold – 028 9087 1313 | Residential and supported housing/floating support.

Action Mental Health / New Horizons – 028 9027 8283

Men’s Advisory Project – 028 9024 1929

OASIS – IMAGO Project – -028 9087 2277 ext 203

East Belfast Community Development Agency  – 028 9045 1512

H.E.A.R.T. The Maureen Sheehan Centre – 028 9031 0346

Eating Disorders Association – 028 9023 5959

Aware – 028 9035 7820 | Helpline 0845 120 2961 (9am-1pm, Mon-Fri)
A listening ear helpline and support groups. | Email: info@aware-ni.org

East Belfast Community Counselling – 028 9046 0489

The Conservation Volunteers NI – 028 9064 5169 | Green Gym project.

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Alcohol / drugs / gambling / Smoking

Addiction NI – 028 9066 4434
Drug and alcohol intervention and support services for adults and family members – specific support available for offenders and those aged 55+.

ASCERT – 0800 254 5123

  • DAISY: support for 11-25 year olds in relation to their alcohol or drug use.
  • Belfast Alcohol Service: support for adults and family members affected by their own or another person’s drinking.
  • Steps to Cope: face to face and web-based support for 11- 18 year olds living with parental alcohol misuse.
  • Training Services: a range of substance use and mental health training programmes for workers in the statutory, voluntary and community sectors. | www.ascert.biz

Barnardos – PHAROS service – 028 9066 3470
Therapeutic support for children and families affected by parental substance misuse (access via BHSCT Addiction Services or Social Services).

Carlisle House – 028 9032 8308
Residential substance misuse programme (access via BHSCT Addiction Service or private clients accepted).

DAISY – 028 9043 5815
Drug and Alcohol Intervention and Support service for Young people (up to age 25) and/or their family members.

DAMMHS (BHSCT) – 028 9063 8000
Drug and Alcohol Misuse Mental Health Service for those aged under-18 based within BHSCT’s Child and Adolescent Mental Health Service (CAMHS).

Drug Outreach Team (BHSCT) – 028 9504 1433
Information, support and outreach service working primarily with Class A injecting drug users.

Dunlewey Addiction Services – 028 9039 2547
Intervention and support service for adults for drug and alcohol/gambling addictions.

Extern – 028 9033 0433
Alcohol Housing Support Service for those at risk of losing their tenancy and Drugs Accommodation Support Service linking in with hostels in housing and supporting injecting drug users.

Falls Community Council – 028 9020 2030
Drug and alcohol information, advice and support services for young people and families.

Lisburn YMCA – 028 9267 0918 | www.lisburnymca.com
Targeted prevention programmes for young people based on a life skills and harm reduction approach, including the School Health Harm Reduction Programme and Talking About Tough Issues (TATI) across the Belfast area.

BDACT Connections Service
Provides drug and/or alcohol-related information, advice, signposting and awareness-raising to a range of community and stakeholder partners. | Email: connections@bdact.info

Alcoholics Anonymous – 028 9035 1222 | www.alcoholicsanonymous.ie

Narcotics Anonymous – Helpline: 078 1017 2991 (7-10pm daily) | www.nanorthernireland.com

Smoking
Stop smoking support services are available at many GP surgeries and pharmacies across Northern Ireland. Ask your doctor or call into your local pharmacy. Alternatively, visit the PHA’s stop smoking website: www.want2stop.info

Websites for further information:
www.alcoholandyouni.com
www.drinkworkandme.com
www.knowyourlimits.info
www.talktofrank.com
www.drugsandalcoholni.info

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Abuse / trauma

Nexus – 028 9032 6803 | www.nexusinstitute.org
Advice, support and counselling for people who have been sexually abused.

PSNI Domestic Violence Officer – 101

Victim Support NI – 028 9024 3133 | www.victimsupportni.co.uk
Emotional support for victims of crime.

24 Hour Domestic & Sexual Violence Helpline – 0808 802 1414 | Text support to 07797 805 839
Open to all women and men affected by domestic or sexual violence. | 24hrsupport@dvhelpline.org

The Rowan – Regional Sexual Assault Referral Centre – 24 hour Freephone Helpline 0800 389 4424 (free from landlines only, mobiles may cost) | www.therowan.net
Support and services for children, young people, women and men who have been sexually abused, assaulted or raped, whether this happened in the past or more recently.

Family Trauma Centre (BHSCT) – 028 9504 2828

WAVE Trauma Centre – 028 9077 9922 | www.wavetraumacentre.org.uk
Offers care and support to anyone bereaved or traumatised through violence, irrespective of religious, cultural or political beliefs.

Bridge of Hope – 028 9022 1022 028 9543 8707
A department of Ashton Community Trust, providing mental health and wellbeing services

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Bereavement

Bereavement Support (BHSCT) – 028 9504 7623

Lifeline – 0808 808 8000 | Deaf and hard of hearing –Textphone users can call Lifeline on 18001 0808 808 8000
24 hour support for those in distress or despair.

PIPS Belfast – 028 9080 5850

Suicide Awareness and Support Group – 028 9023 9967

East Belfast Survivors of Suicide – 028 9046 0201

Barnardo’s Child Bereavement Service – Advice line 028 9066 8333 (9.30am-12.30pm, Mon-Fri)

Cruse
Cruse Belfast Office – 028 9043 4600
Cruse helpline – 0808 808 1677
Promote the wellbeing of bereaved adults, children and young people.

East Belfast Community Counselling – 028 9046 0489

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Sexual health

Positive Life – 028 9024 9268 | www.positivelifeni.com | Confidential helpline 0800 137 437 (10am-4pm Mon-Fri)
Providing support services, advice and signposting to people living with and affected by HIV.

Brook – 028 9032 8866
Free confidential advice on sex and contraception for young people aged under 25 years.

Family Planning Association – 0345 122 8687 | www.fpa.org.uk
Confidential information, advice and support on aspects of sexual health, family planning and information on local clinics in your area. Counselling service for those with an unplanned pregnancy.

Genito Urinary Medicine (GUM) clinic – 028 9063 4050 (Situated at the Royal Victoria Hospital).

The Rainbow Project – 028 9031 9030 | www.rainbow-project.org
Advice, information and support, including rapid HIV testing and outreach clinics for lesbian, gay, bisexual and transgender people.

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Sexual orientation and gender identity

The Rainbow Project -028 9031 9030 | www.rainbow-project.org
Promoting the health and wellbeing of lesbian, gay, bisexual and transgender people, and their families.

Cara-Friend – 028 9089 0202 | www.cara-friend.org.uk
Provides information, support, friendship, counselling and signposting, and offers a social space service to the lesbian, gay, bisexual and transsexual community.

LGBT Switchboard – 0808 8000 390 (1-4pm Mon-Fri, 6-9pm Wed only)

HERE – 028 9024 9452 | www.hereni.org
Lesbian Advocacy Services Initiative (LASI) is now HERE, a place for lesbian and bisexual women in Northern Ireland.

Transgender NIwww.transgenderni.com

SAILwww.sailni.com
General enquiries/professionals – 028 9532 0023
Support for trans people – 028 9532 0321
Support for families – 028 3057 0075
Support group for families of transgender and gender variant people.

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Student support

Ulster University student supportwww.studentsupport.ulster.ac.uk
Belfast – 028 9536 7300
Coleraine – 028 7012 4105
Jordanstown – 028 9036 6336
Magee – 028 7167 5218
Provides a professional counselling service on all campuses.

Queen’s University Belfast student guidance centrewww.qub.ac.uk/directorates/sgc/
During office hours – 028 9097 2727
24 hr counselling helpline – 0808 800 0016
A first stop for information, advice and guidance. Also provides a professional counselling service.

Belfast Metropolitan College – 028 9026 5003

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Family and relationships

New Life Counselling – 028 9074 6184. Family therapy service (Duncairn office).

Parenting NI – 0808 801 0722 | www.parentingni.org
Offers services to support parents and carers including a freephone helpline, counselling, parenting programmes and the opportunity to have a say on the issues affecting parents and carers across Northern Ireland.

Barnardo’s – 028 9064 4335

Family Trauma Centre – BHSCT – 028 9504 2828

St Vincent de Paul regional office – 028 9035 1561 | www.svp-ni.co.uk

Family Mediation NI – 028 9024 3265

ACCORD – 028 9023 3002 | www.accord-ni.co.uk
Marriage and relationships counselling.

Relate – 028 9032 3454
Services include relationship counselling for individuals and couples, and counselling for children and young people.

Falls Women’s Centre – 028 9032 7672

Windsor Women’s Centre – 028 9023 5451

Sure Start
Range of services for young children aged 0–4 years and their families, aimed at improving health, children’s social and emotional development, and their ability to learn. To find your local Sure Start, go to www.nidirect.gov.uk/sure-start-services

Family Support NI – 0845 600 6483 | www.familysupportni.gov.uk

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Benefits / financial advice

Step Change – 0800 138 1111 | www.stepchange.org
Free confidential debt advice.

Advice NI – 028 9064 5919 | www.adviceni.net

Law Centre NI – 028 9024 4401 |  www.lawcentreni.org

Cancer Lifeline – 028 9035 1999 | www.cancerlifeline.info
Support services for individuals and their families affected by cancer, including benefits and financial advice.

Citizens Advice Bureau – 0300 123 3233 | www.citizensadvice.co.uk
Free, confidential, impartial advice; representation at tribunals; debt counselling services.

Age NI advice service – 0808 808 7575
Free benefits check for older people.

East Belfast Independent Advice Centre – 028 9073 5690

Gamblers Anonymous – 028 9024 9185

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Carers

Carers NI – 028 9043 9843. Benefits and carers’ rights.

Cause – 028 9065 0650 | www.cause.org.uk
Helpline 0845 603 0291. Available 10am-4pm Mon/Wed/Fri, 12-8pm Tues/Thurs.
Peer-led support to carers and families of people with mental illness.

Crossroads Caring for Carers – 028 9181 4455
Respite/short-term breaks for carers.

Belfast Carers’ Centre – 028 9073 0173

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Other health-related support

Men to Men – 028 9024 7027

Disability Action – 028 9029 7880

Down’s Syndrome Association – 028 9066 5260

MENCAP – 028 9069 1351

NI Learning Disability Helpline  – 0808 808 1111

Royal National Institute of Blind People (RNIB) – 028 9032 9373

British Deaf Association Northern Ireland – 028 9043 7480

Action Deaf Youth – 028 9099 2779

Action on Hearing Loss – 028 9023 9619 | Textphone 028 9024 9462

The Stroke Association – 028 9050 8020 | National Helpline 0303 3033 100

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Housing / homelessness / supported living

Emergency accommodation 24/7 helpline – 0800 171 2222

Northern Ireland Housing Executive (NIHE) – 0344 892 0900 | After hours 028 9504 9999 | www.nihe.gov.uk

Simon Community – 028 9504 9999

Extern Homeless Support Team – 028 9033 0433

Queen’s Quarter Housing – 028 9031 3183

MACS Supporting Children and Young People – 028 9031 3163

Welcome Organisation – 028 9024 0424

Outreach Team 078 9493 1047

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Cultural / ethnic

The Migrant Centre NI – 028 9043 8962

Equality Commission NI – 028 9050 0600

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Refugees / asylum seekers

Northern Ireland New Entrant Service (NINES) – 028 9504 2830  or 028 9056 5909
Regional nurse-led service for new immigrants, asylum seekers and refugees entering Northern Ireland.

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Older people

Age NI – 028 9024 5729 | Advice line 0808 808 7575

Engage with Age – 028 9073 5696

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This information resource was developed through the Public Health Agency’s Northern Area Suicide Prevention Action Plan. The resource will be updated as required. For further information, contact the Public Health Agency

Public Health Agency, 12–22 Linenhall Street, Belfast BT2 8BS. Tel: 0300 555 0114 (local rate). www.publichealth.hscni.net