South Eastern area

Health and Social Care logo

Directory of services to help improve mental health and emotional wellbeing in the South Eastern area.

Click on the service you require for a list of organisations that may be able to help:

Urgent help and support

GP referral only services

Suicide prevention / self-harm / self help

Mental health including eating distress and anxiety support

Alcohol, drugs and smoking

Abuse

Bereavement

Sexual health

Sexual orientation and gender identity

Children / Youth support

Student support

Family and relationships

Benefits / financial advice

Trauma

Carers

Rural support

Other health-related support

Housing / homelessness / supported living

Cultural / ethnic

Older people

Urgent help and support

Emergency services – 999 or 112 Police, ambulance service, fire and rescue service, coastguard.

Gateway Children’s Social Work Services – 0300 100 0300 or 028 9504 9999 (out of hours)
Gateway assists people who are concerned about the welfare of a child or young person.

GP out of hours services
• Down and Lisburn 028 9260 2204
• North Down and Ards 028 9182 2344

Lifeline – 0808 808 8000 | Deaf and hard of hearing –Textphone users can call Lifeline on 18001 0808 808 8000
24 hour support for those in distress or despair.

Police (PSNI) – 101 will connect you to your local police station.

Samaritans helpline – Freephone 116 123
Listening ear to those in distress.

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GP referral only services

Speak to your GP about accessing the following services:

The Child and Adolescent Mental Health Service (CAMHS)
Provides specialist multi-professional support in the community for children and young people aged up to 17 years experiencing mental health problems.

Community mental health teams (CMHTs)
Multi-professional teams that provide assessment, treatment and support services to people experiencing mental health problems. There are teams working throughout the South Eastern Health and Social Care Trust. In emergency situations, a crisis response service will link with out of hours GPs or the emergency department (ED).

Older people’s mental health teams
Provide assessment, treatment and support services to people experiencing mental health problems and who are over the age of 65 years.

Community addiction teams (CATs)
Provide treatment and support for adults with drug and alcohol problems.

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Suicide prevention / self-harm / self help

Colin Community Counselling – 028 9060 4347. For people aged 16 years and over.

New Life Counselling – 028 9039 1630

Niamh Louise Foundation – 028 8775 3327 | www.niamhlouisefoundation.com
Complementary therapies, mentoring for people aged under 18 years, befriending for people aged 18 years and over, bereavement support, youth forum.

North Down YMCA Men’s Health Worker – 028 9145 4290 option 3
One to one support and group activities for men aged 18+ within North Down.

Samaritans helpline – Freephone 116 123 | www.samaritans.org.uk
Listening ear to those in distress. | Email: jo@samaritans.org

SEHSCT training – 028 9151 0275
Free for anyone aged over 16 years, including:
• Applied Suicide Intervention Skills Training (ASIST)
• Safe Talk – suicide awareness
• Understanding self-harm

MYMY (Mind Your Mate and Yourself) – 028 4372 7549
Directory of services to help improve mental health and emotional wellbeing.

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Mental health including eating distress and anxiety support

Action Mental Health
• Ards (New Horizons) – 028 9182 2410
• Bangor (New Horizons) – 028 9127 5953
• Downpatrick (New Horizons) – 028 4461 3791
• Lisburn (New Horizons Derriaghy) – 028 9062 9759
Training and support for people with mental health needs or a learning disability.

Aware – 028 9035 7820 | Helpline 0845 120 2961 (Mon–Fri, 9am–1pm) | Email: info@aware-ni.org

The Hub Community Counselling Centre, Ballynahinch – 028 9756 1100

Eating Disorder Association – 028 9023 5959

Kairos Enterprises Ltd – 028 4321 8118
Support for adults using a community gardens approach. Men’s Shed Project.

Lisburn Downtown Centre – 028 9267 2052
Support for people with mental health problems.

Men to Men – 028 9024 7027
Counselling service and support for men’s health.

Mindwise – 028 4461 7964 | www.mindwisenv.org
Support for people recovering from mental illness.

Inspire (formerly NIAMH) – 028 9032 8474 | www.inspirewellbeing.org
Local support, including housing schemes, home support, advocacy services, information services and education.

Praxis Care Group – 028 9023 4555
Services for adults and children with a learning disability, mental ill health or acquired brain injury, and for older people, including people with dementia.

Threshold – 028 9087 1313
Residential and supported housing / floating support.

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Alcohol, drugs and smoking

Alcoholics Anonymous – 028 9043 4848 | www.alcoholicsanonymous.ie

Alcohol and You – 0800 254 5123 | www.alcoholandyouni.com
Online and face-to-face services to reduce alcohol related harm and provide support for families.

Narcotics Anonymous – 078 1017 2991 (7-10pm daily)

National Drugs Helpline (FRANK) – 0300 123 6600 | Text 82111 | 24/7 drugs helpline.

Al Anon / Alateen – 028 9068 2368 | www.al-anonuk.org.uk
Help and support for families and friends of problem drinkers.

ASCERT – 028 9260 4422
Drug and alcohol services including treatment and support, education and training for professionals.

Drug and Alcohol Intervention Service for Youth (DAISY)/Start 360/ASCERT – 028 9043 5815

Carlisle House – 028 9032 8308
Substance misuse rehabilitation treatment centre.

Dunlewey Addiction Services – 028 9039 2547 or 0800 0886 725
Drug and alcohol treatment service for adults.

Gamblers Anonymous and Gam-Anon – 028 9024 9185
Help and support for compulsive gamblers. Gam-Anon is for partners, relatives and close friends of compulsive
gamblers.

The Link MARC Project – 028 9182 1124
Support for people with addiction problems. Showers, clean clothes and hot food provided.

Addictions NI – 028 9066 4434 or 028 9073 1602 or 028 9033 0499
Treatment for people with drug or alcohol problems, delivered in community settings.

Pharos Project – 028 9146 6186
Barnardo’s project providing support services for families where there is parental substance misuse.

Simon Community low threshold harm reduction service – 028 9023 2882
Support and advice for people with drug and alcohol problems.

Websites for further information:
www.want2stop.info
www.knowyourlimits.info
www.drugsandalcoholni.info

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Abuse

24 Hour Domestic & Sexual Violence Helpline – 0808 802 1414 | Text support to 07797 805 839
Open to all women and men affected by domestic or sexual violence. | 24hrsupport@dvhelpline.org

Domestic Violence Outreach Scheme – 028 9127 3196 (North Down and Ards).

National Association for People Abused in Childhood (NAPAC) – 0808 801 0331

Nexus – 028 9032 6803 | www.nexusinstitute.org
Advice, support and counselling for people who have been sexually abused.

PSNI Domestic Violence Officer – 101

Victim Support – 028 9024 3133 | www.victimsupportni.co.uk
Emotional support for victims of crime.

Women’s Aid – 028 9024 9041
Support and advice for women who have suffered or are suffering from domestic abuse.

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Bereavement

Barnardo’s child bereavement service Advice line – 028 9066 8333 (9.30am-12.30pm Mon-Fri) | www.barnardos.org.uk

Cruse
• Cruse helpline – 0808 808 1677
• Cruse Belfast – 028 9043 4600
• Cruse North Down and Ards – 028 9127 2444
National charity that exists to promote the wellbeing of bereaved people – for adults, children and young people.

Bereavement support midwife – 028 9056 4717

Child death helpline – 0800 282 986 or 0808 800 6019 (free for mobiles)

The Compassionate Friends NI helpline – 028 8778 8016
Support and care for bereaved parents, siblings and grandparents who have suffered the death of a child.

Lisburn Downtown Centre – 028 9267 2052
Support for bereaved parents.

Miscarriage Association helpline – 019 2420 0799 (9am-4pm Mon-Fri)

NI Stillbirth and Neonatal Death Society (SANDS) – NI helpline – 077 4099 3450 | National helpline – 020 7436 5881 | www.sandsni.org

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Sexual health

Brook – 028 9032 8866
Free confidential advice on sex and contraception for young people aged under 25 years.

Family Planning Association – 0345 122 8687 | www.fpa.org.uk
Confidential information, advice and support on aspects of sexual health, family planning and information on local clinics in your area. Counselling service for those with an unplanned pregnancy.

SEHSCT family planning clinics – 028 9181 6666 or 028 9260 1992 or 028 4461 3311

Genito Urinary Medicine (GUM) clinic – 028 9063 4050 (Situated at the Royal Victoria Hospital).

Positive Life – 028 9024 9268 | Confidential helpline 0800 137 437 (10am-4pm Mon-Fri) | www.positivelifeni.com
Providing support services, advice and signposting to people living with and affected by HIV.

Youth health advice service (SEHSCT) – 077 5331 0352
Free, confidential nurse-led service, including relationship and sexual health advice.

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Sexual orientation and gender identity

LGBT Switchboard – 0808 800 0390 1-4pm Mon-Fri, 6-9pm Wed only.

LGBT Northern Ireland – 028 9031 9030 | www.lgbtni.org

Transgender support serviceswww.transgenderni.com

Cara-Friend – 028 9089 0202 | www.cara-friend.org.uk
Provides information, support, friendship, counselling and signposting, and offers a social space service to the lesbian, gay, bisexual and transsexual community.

Equality Commission enquiry line – 028 9050 0600

HERE – 028 9024 9452 | www.hereni.org
Lesbian Advocacy Services Initiative (LASI) is now HERE, a place for lesbian and bisexual women in Northern Ireland.

The Rainbow Project – 028 9031 9030 | www.rainbow-project.org

SAIL – Transgender support Family support – 028 3057 0075 | www.sailni.com
Support for trans people – 028 9532 0321
General enquiries/professionals – 028 9532 0023
A support group for families of gender variant or transgender individuals of any age

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Children / youth support

ASCERT – 028 9260 4422 or 0800 254 5123 | www.ascert.biz
Drug and alcohol services including treatment and support, education and training for professionals.

Drug and Alcohol Intervention Service for Youth (DAISY)/Start 360/ASCERT – 028 9043 5815 or 0800 254 5123

Barnardo’s – 028 9067 2366 | www.barnardos.org.uk
Direct services for children, young people and their families.

Belfast Central Mission (BCM)
• Parent support project 028 9182 7783
• Therapeutic counselling service 028 9182 7783

SEHSCT carers development officer – 028 9756 5456
Contact point providing information for family carers.

NSPCC – 0808 800 5000
Child protection 24/7 helpline – emotional, physical or sexual abuse or neglect.

Childline – 0800 1111 | www.childline.org.uk
Counselling for children and young people.

Children’s Law Centre – 028 9024 5704. Working to make a reality of children’s rights.

Contact – 028 9074 4499. Counselling for young people.

Extern – 074 8342 8546
Advice, support and information on substance misuse, suicide, self-harm, mental health, wellbeing, sexual health, relationships, schools and employment.

Gateway – 0300 100 0300
The SEHSCT children’s social work service is a first point of contact for anyone concerned about the welfare of a child or young person.

The Link Newtownards – 028 9182 1124. Safe and welcoming drop-in centre facility for young people.

MACS NI – 028 9031 3163 or 028 4461 5155
Services for people aged 16–25 years, including housing, mentoring and floating support.

Start 360 – 028 9043 5810
Information, guidance and advice for young people on issues such as drugs and alcohol, employment, offending behaviour, and emotional and mental health.

Relate Teen – 028 9032 3454. Counsellng for young people.

SET Connects – 028 9266 7990. Therapeutic support for cared for and adopted children. Referral via social worker.

The Edge Ballynahinch – 028 9756 5985

Voice of Young People in Care (VOYPIC) – 028 9024 4888 | www.voypic.org
Enabling children and young people with experience of care to make life changes.

YMCA
• Lisburn – 028 9267 0918
• North Down – 028 9145 4290
Support and preventative and educational programmes for young people.

Young Minds – Parents helpline 0808 802 5544 | www.youngminds.org.uk
Information and advice for anyone with concerns about the mental health of a child or young person.

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Student support

Ulster University student support | www.studentsupport.ulster.ac.uk
• Belfast 028 9536 7300
• Coleraine 028 7012 4105
• Jordanstown 028 9036 6336
• Magee 028 7167 5218
Provides a professional counselling service on all campuses.

Queen’s University Belfast student guidance centrewww.qub.ac.uk/directorates/sgc/
During office hours 028 9097 2727
24 hr counselling helpline 0808 800 0016
A first stop for information, advice and guidance. Also provides a professional counselling service.

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Family and relationships

ACCORD – 028 9023 3002 | www.accord-ni.co.uk
Marriage and relationships counselling.

Family Mediation NI – 028 9024 3265
Mediator assistance for parents or (former) couples to jointly negotiate a settlement to their issues.

Familyworks (Newtownards) – 028 9182 0341
Counselling and training for families.

Family Planning Association – 0345 122 8687
Confidential information, advice and support on sexual health and family planning.

Holywood Family Trust – 028 9042 7842
Child care, after-school club, youth provision, adult counselling, adult befriending and community development for people in North Down and Ards.

Home-Start – 028 9046 0772
Supports parents as they learn to cope, develop confidence and build better lives for their children.

Men’s Advisory Project – 028 9024 1929
Counselling for male victims of domestic abuse, and support with relationship difficulties and anger management.

Relate – 028 9032 3454
Services include relationship counselling for individuals and couples, and counselling for children and young people.

Women’s Aid – 028 9024 9041 | 24 hour helpline 0808 802 1414
Challenging domestic violence in Northern Ireland. | Email: info@womensaidni.org

YMCA
• Lisburn – 028 9267 0918
• North Down – 028 9145 4290
Support and preventative and educational programmes for young people.

St Vincent de Paul – 028 9035 1561
After-school clubs, drop-in, holiday home for the elderly, home management courses, breakfast clubs, youth provision and crèches.

Sure Start
• Colin Neighbourhood 028 9060 1417
• Newtownards 028 4273 9322
• Downpatrick 028 4461 3630
• Bangor 028 9145 7248
• Lisburn 028 9267 2292
Range of services for young children aged 0–4 years and their families, aimed at improving health, children’s social and emotional development, and their ability to learn.

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Benefits / financial advice

Age NI advice service – 0808 808 7575. Free benefits check for older people.

Benefit Enquiry Line NI – 0800 220 674
Advice and information on attendance allowance, disability living allowance, carer’s allowance and carer’s credit.

Citizens Advice Bureau | www.citizensadvice.co.uk
• Lisburn 028 9266 2251
• Downpatrick 028 4461 4110
• Newtownards 028 9181 9257
Free, confidential, impartial advice; representation at tribunals; debt counselling services.

Step Change – 0800 138 1111 | www.stepchange.org Free confidential debt advice.

Advice NI – 028 9064 5919 | www.adviceni.net

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Trauma

Victim Support – 028 9024 3133 | www.victimsupportni.co.uk
Emotional support for victims of crime.

WAVE Trauma Centre – 028 9077 9922 | www.wavetraumacentre.org.uk
Offers care and support to anyone bereaved or traumatised through violence, irrespective of religious, cultural or political beliefs.

The Wider Circle – 028 9069 3430
Programmes for people affected by post-traumatic stress because of the troubles.

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Carers

SEHSCT carers development officer – 028 9756 5456
Contact point providing information for family carers.

Carers NI – 028 9043 9843
Benefits and carers’ rights.

Cause Lisburn and North Down/Ards – Helpline 0845 603 0291 | www.cause.org.uk
Available 10am-4pm Mon/Wed/Fri, 12-8pm Tues/Thurs
A local charity providing peer-led emotional and practical support to carers and families of people with mental illness.

Mindwise – 028 4461 7964
Support services for carers of people with mental health problems.

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Rural support

Ards Community Network – 028 9181 4625
Support, advice and training for local communities.

County Down Rural Community Network – 028 4461 2311
Community activities for people living in Down District.

North Down Community Network – 028 9146 1386
Support, advice and training for local communities.

Rural Support helpline – 0845 606 7607
Listening, guiding and connecting for farming and rural families.

TADA Rural Network – 028 3839 8888
Tailored support to meet the needs of local rural communities.

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Other health-related support

Age NI Advice Line – 0808 808 7575

Footprints Women’s Centre – 028 9092 3444
Services in the Colin area, including crèche, training and children’s services.

Kilcooley Community Forum – 028 9147 9424
Contact information for all constituted groups that are active within the Kilcooley community.

Kilcooley Women’s Centre – 028 9147 8292

Non-emergency police service (PSNI) – 101

Macmillan Cancer Support – 0808 808 0000
Offers practical, medical, emotional and financial help to people affected by cancer.

Peninsula Healthy Living Partnership – 028 4273 9021
Services and programmes to improve health.

Volunteer Now – 028 9023 2020
Volunteering opportunities and development.

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Housing / homelessness / supported living

Belfast Central Mission (BCM) – 028 9182 7783
Housing support for young people and older people.

Kilcooley Tenant Support – 028 9147 0666
For those receiving housing benefits.

MACS NI – 028 9031 3163 or  028 4461 5155
Floating support for vulnerable young people aged 16–25 years.

Northern Ireland Housing Executive – 03448 920 900

North Down YMCA Tenant Support Service – 028 9145 4290 option 4
Housing support to 18-64 year olds within Ards and North Down – independent living skills and homelessness prevention.

Simon Community – 0800 171 2222
Provides accommodation and support to people who are currently homeless or at risk of homelessness.

The Link (Newtownards) – 028 9182 1124
Floating support

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Cultural / ethnic

An Munia Tober – 028 9043 8265. Services for the Traveller community.

Bryson Intercultural – 028 9031 5744. Support and advice for asylum seekers.

Chinese Welfare Association – 028 9028 8277
Working to secure the future of the Chinese community in Northern Ireland.

Equality Commission enquiry line – 028 9050 0600

North Down YMCA Harbour Ward Project – 028 9145 4290 (option 6)
Working with people from ethnic minority backgrounds and local residents.

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Older people

Addiction NI – 028 9066 4434
Drug and alcohol support and counselling service for people aged over 55 years and their carers.

Age NI – 0808 808 7575 | www.ageuk.org.uk/northern-ireland
Charity combining Age Concern NI and Help the Aged in Northern Ireland.

AGE north down & ards (AGEnda) – 028 9127 1968 Mon–Fri 10am–2pm (24 hour answering machine)
Practical support and information for older people in North Down and Ards.

Alzheimer’s Society National Dementia Helpline – 0300 222 11 22
Support for people affected by dementia.

Belfast Central Mission (BCM) – 028 9182 7783
Housing support, befriending, tea dances, Wednesday lunch club, short breaks and volunteering.

Good Morning Projects
• Colin 028 9062 7863
• Down 028 4461 3434
The primary aim is to support members of the community by means of regular, friendly, telephone conversations – making time for people, listening effectively and becoming a ‘friend on the phone’.

Lisburn Downtown Centre – 028 9267 2052. Support for older people.

SEHSCT Safe and Well/Caring Communities – 028 9756 6934
Signposting and referral to a range of social support services for people aged 65 years and over living in the South Eastern Trust area.

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This information resource was developed through the Public Health Agency’s Northern Area Suicide Prevention Action Plan. The resource will be updated as required. For further information, contact the Public Health Agency

Public Health Agency, 12–22 Linenhall Street, Belfast BT2 8BS. Tel: 0300 555 0114 (local rate). www.publichealth.hscni.net